Changing settings in your Microsoft Outlook 97
Microsoft Outlook is one of the components in the Microsoft Office 97 package. It is believed that this is a re-designed model of the MS Exchange Client. MS Outlook is more than an e-mail program. It can be used for other services such as net news, fax, Intranet mail and more.  Because of its may features, Outlook may be somewhat confusing for some users.  If you are not a Internet savvy user, CWO recommends that you us a mail program other than Outlook.

Microsoft Outlook
How to change your:

• Address (as it appears on your sent e-mail)
• Personal Name (as it appears on your sent e-mail)
• Server Information
• E-mail Login Information

Changing Your Address (as it appears on you sent e-mail).

Note: All CWO Internet Accounts have been provided with a user selected e-mail address. If you would like to change your address or have forgotten the one you selected, please contact technical support.

1. Click on the "Tools" pull-down menu and select "Services".
2. Highlight "Internet Mail" and click on the "Properties" button.
Note: If you do not see the "Internet Mail" selection, please give us a call!
3. Under the general tab, make sure "Email Address" contains the e-mail address provided to you by CWO.

Changing Your Personal Name (as it appears on you sent e-mail).

1. Click on the "Tools" pull-down menu and select "Services".
2. Highlight "Internet Mail" and click on the "Properties" button.
Note: If you do not see the "Internet Mail" selection, please give us a call!
3. Under the general tab, make sure "Your Name" contains the name you want to appear on your sent messages.

Changing Your Server Information

1. Click on the "Tools" pull-down menu and select "Services".
2. Highlight "Internet Mail" and click on the "Properties" button.
Note: If you do not see the "Internet Mail" selection, please give us a call!
3. Make sure the "Internet Mail server:" text box reads: <your server name>, where <your server name> is the server specified on your account information sheet (email.CWO.com).
4. Click on the "Advanced Options" button and make sure this text box is blank
5. Click OK all the way back.
6. Check your mail as usual. You may encounter an error message requiring you to re-enter your password, this is normal. Simply re-enter your password and click OK.

Changing Your E-mail Login Information

Note: All CWO Internet accounts have been provided with a unique user name and password. If you would like to change your user name or password, or have forgotten the one you selected, please contact technical support.

1. Click on the "Tools" pull-down menu and select "Services".
2. Highlight "Internet Mail" and click on the "Properties" button.
Note: If you do not see the "Internet Mail" selection, please give us a call!
3. Make sure the "Account Name" matches the user name on your account information sheet.
4. Make sure the "Password" contains the password on your account information sheet (the password box will only show asterisks, you may need to re-type your password if you feel it is incorrect).
5. Click OK.
6. Check your mail as usual. You may encounter an error message requiring you to re-enter your password, this is normal. Simply re-enter your password and click OK.

Note: If you still cannot successfully check you e-mail you may be using an incorrect user name or password. Remember that your user name and password are case sensitive, check their case and try again. If you still have trouble, please contact technical support.